Case studies

AI deployed into
real operations

A look at the kind of work Taycon AI deploys, drawn from real engagements across customer operations, business operations, and finance. Client names are withheld and details anonymized to protect confidentiality.

Selected engagements

Working systems, measurable outcomes

AI strategy

Professional services firm, Vancouver

A 120-person consulting firm spent two to three senior-consultant days on each of 40 to 60 proposals a month, eating capacity that should have been billable.

Proposal drafting dropped from days to hours.

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Custom AI agents

Industrial manufacturer, Western Canada

A 12-person sales team kept CRM records up to date by hand, leaving pipeline data unreliable and forecasting built on instinct.

About 45 minutes per rep per day returned.

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Workflow automation

B2B SaaS company, 180 staff

A finance team of four chased 300 to 400 invoices a month by hand from a spreadsheet, with days sales outstanding running 15 days over target.

Follow-up became consistent across every account.

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Decision intelligence

Food & beverage distributor, 6 warehouses

Shrinkage, mis-picks, and supplier shortfalls only surfaced at month-end reconciliation, after the window to recover had closed.

Three supplier shortfalls and two mis-pick patterns flagged in month one.

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Customer operations

B2B SaaS company, Vancouver

A 15-person team handling 800+ tickets a week spent most of its time sorting and routing rather than resolving, with response times slipping past SLA.

The 60% of routine tickets stopped clogging the queue.

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Business operations

Specialty retailer, 8 locations

A monthly inventory report took two operations staff three days of exporting, reconciling in Excel, and formatting, and was always late.

Two staff redeployed to vendor management.

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Finance

Professional services firm, 340 staff

A quarterly close ran 12 days across 40+ manual handoffs in six departments, leaving the finance team almost no time for analysis.

Close week shifted from assembly to analysis.

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Could your operation be next?

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